Terms &
Conditions

Booking Policy

All bookings may be done in writing via our email or by calling our customer service team.

If you are booking for a group — a family gathering, a company trip, or a school party — write to us and we will shape the itinerary and the booking steps around that party.

For safari booking and reservation, a minimum of 30% of the total price is required at the time of booking, and the balance of 70% is payable on arrival before the start of the safari.

Please request for a rate of exchange should you wish to pay in a different currency other than that on invoice.

Prices and Inclusions: The tour price typically includes accommodation, transportation during the tour, some meals, entrance fees to attractions, and guide services. It usually excludes international flights, meals not specified, travel insurance, personal expenses, and visa fees. Be sure to confirm what is included in your tour price.

Changes to Booking by you: If you need to change your booking (such as dates, number of participants, etc.), please inform us as soon as possible. We will do our best to accommodate your request, but changes are subject to availability and may incur additional costs.

Changes to booking by us: We may need to make changes to the tour itinerary due to unforeseen circumstances such as weather, safety concerns, or other factors beyond our control. We will notify you as soon as possible and offer suitable alternatives.

Cancellation Policy

Cancellation by You: There are usually cancellation fees associated with backing out of a tour. The fees may vary depending on how far in advance you cancel.

Cancellation by the Tour Company: Kiota Tours may cancel the tour if the minimum number of participants is not met, or due to unforeseen circumstances. We may offer you a full refund or a chance to rebook on another tour.

60 days and above 90% Refund
45 to 59 days 60% Refund
30 to 44 days 50% Refund
15 to 29 days 25% Refund
Below 14 days No Refund

Liability

Loss or Damage to Personal Belongings: The company will not be responsible for lost, stolen, or damaged luggage or personal items. It's essential to have travel insurance with adequate coverage for your belongings.

Personal Injury or Death: Unfortunately, Kiota Tours typically limit their liability for accidents, injuries, or death that occur during the tour. This could include incidents during transportation, at attractions, or while participating in activities.

Acts of God and Unforeseen Circumstances: Tour companies often won't be held liable for disruptions caused by events beyond their control, such as natural disasters (floods, earthquakes), political unrest, or strikes.

Governing Law

These terms and conditions are governed by the laws of the country where Kiota Tours operates. Any disputes arising from these terms will be subject to the jurisdiction of the local courts.